FAQs

Which Size Should I Choose for HAKII MIXV / HAK...

Please measure your head circumference, and choose size according to the following Head circumference 52-54cm (20.5-21.3 in): Size SHead circumference 54-57cm (21.2-24.4 in): Size MHead circumference 57-60cm (22.4-23.6 in): Size L

How do I return a product or claim warranty?

To return product or claim warranty, please use the online chat feature at the bottom left corner of the website, choose "Edit / Return / Cancel / Fix Orders", and...

Why is the sound quality of HAKII Action is not...

HAKII Action is a pair of in-ear earbuds, which means besides hanging them behind the ears with the ear hooks, users should also make sure they have been properly inserted...

My earbuds cannot be found in the Bluetooth pai...

Please check that the plastic stickers that covering the charging contact points of the earbuds have been removed. Only when the stickers removed can the earbuds be charged. Once the...

One of my earbuds is not working, how can I fix...

The charging contact points of new earbuds are usually covered with semi transparent plastic stickers. If they haven't been removed yet, please remove them to allow the earbuds being charged....

Can I purchase only one earbud or only the case...

Unfortunately the earbuds and the case cannot be sold separately. If one of the parts are lost, please contact us so we can try to find a solution for you.