FAQs

The charging contact points of new earbuds are usually covered with semi transparent plastic stickers. If they haven't been removed yet, please remove them to allow the earbuds being charged....

Unfortunately the earbuds and the case cannot be sold separately. If one of the parts are lost, please contact us so we can try to find a solution for you.

We ship to 124 countries and areas worldwide, and provide FREE shipping to 53 of them. Here are the complete list (Free shipping countries are highlighted in bold and underline) Africa Algeria, Angola Botswana,...

Please refer to our shipping policy.  

As there are different tax and tariff regulations in different countries, tax and tariff are not covered in the product price, and you may have to pay for them. For...

If your order is within the 30 days of delivery, you can ask for returning the product and get a refund. Please refer to this page.