For Purchases Made From

No questions asked 30-day money-back guarantee

Return any undamaged HAKII product within 30 days of delivery to receive a full refund for ANY reason!

12-month extended warranty for quality-related issues

With our extended warranty, return any undamaged HAKII product within 12 months of purchase for a refund or a replacement of the product. Please contact us to tell us about the issue.

Free user support

If your HAKII product isn?t working properly, contact our world-class, friendly tech support team for quick and easy solutions.

Limitations and notes on returns

To receive the 30-day money back guarantee, you are responsible for shipping costs for returns unrelated to quality issues.

When returning an item, please ship it back within 30 days of receiving approval. We reserve rights to re-investigate the return requests over 30 days.

If orders are undeliverable because of buyers’ own reasons, for example, provide a wrong address, refuse to accept package, fail to get the package from carrier etc., the buyers will pay for the original and return shipping fee and other fee that may occur.

Return Cost

Buyers who are returning product with no quality-related issues are responsible for the return fee that may occur. For returning products with quality-related issues, we will cover the standard shipping cost. Original Express Shipping cost is not refundable.

Shipping Limitation

Our obligation as product sender ends when the tracking information shows that the product is delivered. After the order is delivered, it is up to the buyer to secure the package. If the package is damaged or lost after the delivery, we will try our best to work with the buyer and seek help from the carrier, but we cannot guarantee a refund.

Quality-Related Issues

If a product does not work as the product description, we consider it quality-related issues. For specifications that comes with specific numbers, please allow for up to 30% of tolerance caused by measurement or depreciation.

Tax and Tariffs

Buyers are responsible for the tax and tariffs that may occur, and should cooperate when customs clearance is needed.

Friendly reminder:

When contacting us for help, be sure to have your HAKII product handy for troubleshooting!

Contact us

For purchases made from other retailers

Please contact the retailer you purchased from

Our returns and exchange service only covers purchases made directly from HAKII. If you purchased through a different merchant, please contact them. Note: unauthorized reselling of HAKII merchandise is prohibited. If our returns policies change, this page will be updated immediately.