FAQs

One of my earbuds is not working, how can I fix...

The charging contact points of new earbuds are usually covered with semi transparent plastic stickers. If they haven't been removed yet, please remove them to allow the earbuds being charged....

Can I purchase only one earbud or only the case...

Unfortunately the earbuds and the case cannot be sold separately. If one of the parts are lost, please contact us so we can try to find a solution for you.

Which countries & area does HAKII ship to?

We ship to 124 countries and areas worldwide, and provide FREE shipping to 53 of them. Here are the complete list (Free shipping countries are highlighted in bold and underline) Africa Algeria, Angola Botswana,...

How much does shipping cost? And how long does ...

Please refer to our shipping policy.  

Are the tax and tariff covered in the product p...

As there are different tax and tariff regulations in different countries, tax and tariff are not covered in the product price, and you may have to pay for them. For...

What if I need to return products ordered on Ha...

If your order is within the 30 days of delivery, you can ask for returning the product and get a refund. Please refer to this page.